For almost three decades, Sky has become known as the United Kingdom’s main source of telecommunications services. In laying out the grounds for three main services: Sky TV, Sky Broadband and Sky Talk, Sky has taken all things connected to media, internet and mobile into an entirely different level. The Sky group is considered a leader in almost all of these categories. The 20 million subscribers trusting this company can never go wrong.
It was the combined strength of Sky Television and British Satellite Corporation that brought forth what Sky is today. It has been known ever since as the British Sky Broadcasting. Across Europe, Sky has provided a lot of its services too.
At One Location
The mindset that Sky brings about to the consumers is that everything must be found at one location. With its constant offers of looping all TV, talk and broadband into one package, Sky is able to fulfil its business mindset. The consumers won’t have to shop around any more searching for choices from one provider to another.
Sky TV offers a number of different channels, for this purpose several Sky TV packages are easily available. There is an open choice to watch catch-up TV (online), and the best way to get good deals is to acquire all of the items together. You can go for a monthly package comprising of Sky TV, a phone line and broadband.
Still no business is without competition. And with competition comes issues from customers. Sky is no exception. It has come to a government arm’s attention that subscribers are having a hard time opting out of their plans.
There is quite a number of subscribers who wrote to Ofcom complaining that Sky hasn’t really cancelled their contracts. They later on discovered that their subscriptions have continued and remained in force despite their request to discontinue. There are rules in the UK that state providers must not make it difficult for subscribers to unsubscribe when they want to. The United Kingdom regulators are looking intently at Sky as they have been getting formal complaints that it has become difficult for customers to leave their contracts with the media giant.
Other TV content providers are also under Ofcom’s careful watch.
Being unable to cancel one’s contract can be considered an unfair treatment in any business. The customers must file its request both with their provider and with Ofcom to make it formal. Ofcom said that customers must feel that they have been treated unfairly prompting them to file a formal complaint against Sky. The regulator has continued speaking to consumers and monitoring if there are more complaints coming in despite the onset of an investigation.
Sky has confirmed that it is being probed by Ofcom. They said that their company is working closely with Ofcom in helping find the truth in the accusation.
Sky, however claims that a cancellation of service can be done in less than half an hour. Be it for TV, phone or broadband cancellations, one will only have to pick up the phone and dial the Sky contact number to walk out of the contract. Sky also said that it can also be done online or by using the live chat system.